Refund Policy

Effective Date: April 03, 2025

This Refund Policy applies to all products and services provided by OpenGenX Technologies Private Limited ("Company", "we", "us", or "our"). By purchasing any product or service from us, you acknowledge and agree to the following terms:

Table of Contents

1. No Refunds

Due to the non-tangible and irrevocable nature of many of our digital products and services, once an order is completed and the product or service is delivered, all sales are final. We do not issue refunds after delivery. It is your responsibility to understand and accept this condition prior to making any purchase.

2. Product Demonstration

We offer a fully functional demo of our products to help you evaluate our offerings before purchase. We strongly encourage you to:

  • Try our demo: Experience the full functionality, including both user and admin interfaces (where applicable).
  • Schedule a live demo: Arrange a session with one of our experts to ensure our products and services meet your specific needs prior to purchase.

3. No Trial Version

We do not offer a trial version of our products. If you are interested in reviewing aspects of our code or features, we are happy to share select code samples or additional details prior to your purchase.

4. Delivery Process

Once your purchase is completed, you will receive an email from our team within 24 hours that contains:

  • Download links (for digital products)
  • Detailed instructions for accessing and using the product or service

Please follow these instructions carefully to ensure a smooth delivery process.

5. Support and Assistance

If you experience any issues receiving or downloading our products or accessing our services, please contact our customer support team promptly. We are committed to assisting you with any delivery-related challenges.

6. Finality of Purchase

By proceeding with your purchase, you acknowledge that you have fully reviewed and accepted this Refund Policy. All transactions for our digital products and services are final and non-refundable once delivery has been confirmed.